Shipping & Returns

 

Shipping Policy

 

Bathing Suit Warehouse. is a wholesale, dealer and customer direct company, therefore in order to receive these great savings here are some details about our product shipping practices. Many of these are noted on our order form. International customers that are outside of Canada -- please read that section. Destination rates shown are per item ordered. We will automatically calculate total charges for shipping. Items are ship from western Canada. 
 
All destination charges include shipping Insurance and are to Major Cities Only. and are held for pick-up at our couriers or shipping company warehouse (Door delivery can be arranged starting at 39.95) taxes are extra. Storage fees may be assed if package is left to long at the shipping company’s warehouse and will be the customers responsibility, Other charges may be assessed like rescheduling deliveries, tail gate usage or redirecting shipment and will be customer’s finical responsibility
 
List of Major Cities in Canada
British Columbia
Alberta
Saskatchewan
Vancouver
Kelowna
Victoria
Nanaimo
Campbell River
Calgary
Edmonton
 
Regina
Saskatoon
 
Manitoba
Ontario
Quebec
Winnipeg
 
London
Ottawa
St Catharine’s
Toronto (GTA)
Montreal
Quebec City
Sherbrooke
Trois Rivières
New Brunswick
Prince Edward Island
Nova Scotia
Fredericton
Saint John
Charlottetown
 
Halifax
St. John's
 
 Additional rural delivery surcharge and fuel surcharges may apply in certain areas of Canada, This includes all boats, trailers and accessories.
 
EXAMPLES ARE:

New Brunswick - Add $39.95 Fuel Surcharge. (Ground delivery only)
Nova Scotia - Add $39.95 Fuel Surcharge (Ground delivery only)
Prince Edward Island - Add $39.95 Fuel Surcharge. (Ground delivery only)
Newfoundland - Add $185.95 Fuel & Travel Surcharge. (Ground delivery only)
Yukon - Add $185.95 Fuel & Travel Surcharge. (Ground delivery only)
Northwest Territories - Add $185.95 Fuel & Travel Surcharge. (Ground delivery only)
Nunavut - Add $185.95 Fuel & Travel Surcharge. (Ground delivery only)
**Any communities requiring air service to reach them prices are subject to air cargo rates and procedures.
 
RURAL AND NORTHERN DESTINATIONS:
 
Rural surcharge may also apply starting from $39.95 a notification will be sent. Shipping is by courier, transport or Canada post and available in Canada and USA only. International shipping will have extra charges and you will be notified by e-mail. Note our business policy regarding products damaged in shipment. (Below) Note our return policy regarding products. (Below)
 
DOMESTIC (WITHIN CANADA AND USA) SHIPMENTS:

Please note that Bathing Suit Warehouse. is ground shipping only and shipping time depends on distance from coastal BC or Ferndale Washington. Please allow up to 7 days dependent on where you live. We have found FedEx to be a reliable shipper over the years at a reasonable cost. We have never had a shipment within Canada or the United States get lost and only occasionally has the shipment time been unexpectedly long.
 
INTERNATIONAL SHIPMENTS:
 
We ship internationally using the FedEx for both pricing reasons and for clearing customs. (USA is coincided International from Canada) For some countries this service may not be available or may require charges beyond what is quoted. In that case we will contact you by email before shipping to get your approval. International shipments made through FedEx leave Canada by air within 24-48 hours, they are then transferred to the destination country's FedEx service provider to complete delivery all duty taxes and broker fees are the customer’s responsibility (passing through customs).
We have learned the hard way that some countries have better services than others, unfortunately since different country services are not that integrated. Typical delivery times we have found are: Mexico: 1-2 weeks. That is NOT a typo. That is based on our experience. In fact, we have had packages shipped to Mexico never arrive at their destination and we've had shipments take 2 weeks to get to major cities such as
 
Europe 4-7 days, Africa 2 weeks, Asia & Pacific Rim: 2 weeks
We can offer more expedited shipping internationally,
We will quote you the price. This can get very expensive!!
We have never found anyone interested in paying those shipping prices.
You can verify these prices on the shippers' websites.
We do not try to make extra money on shipping we just cover our costs.
We wish there was a way to ship internationally with a high level of service at a reasonable price. If you know of ways to please let us know.
 
RETURN POLICIES:

  • We will happily replace, exchange, or refund any items that you are unsatisfied with within 7 days of receipt. The product must be unworn, unwashed, in its original condition and packaging, with all tags and hygienic protection liners still attached.  Items with makeup marks, no hygienic liners, removed tags or in otherwise unsalable condition may be not be accepted.
  • Please keep your underwear on when trying on swimsuits to ensure that the fit and style are to your liking.
  • Items purchased online may be exchanged or store credited by original method of delivery.  If you need to return your item(s), please contact our Customer Service department by email sales@bathingsuitwarehouse.com to request a return label.
  • You will be required to provide your original receipt or proof of purchase in order to receive a return or exchange.
  • Refunds will be made by the same method of payment used for the original purchase. After the specified return period only merchandise credit will be issued.
  • Returns to a PayPal account can only be processed online.
  • All Sale items are final sale.
  • Gift returns will receive exchange or credit for items purchased.
  • When items are returned, the amount of your refund, less shipping and return will be credited to you, using the original payment method. If you ship your package using our return shipping label, a shipping charge plus applicable tax is debited.
  • To exchange by mail, please contact our Customer Service by email sales@bathingsuitwarehouse.com.com.
Any Items sold on sale, discounted or discontinued are none returnable.
 
If any products arrive in damaged condition, assuming it was not sold as damaged goods,  Please contact the shipping company and file a report. We then will replace the item at no additional charge upon receipt of the returned damaged item. Customer will be responsible for shipping charges or any financial obligation to and from the closest location arranged.